We offer free carbon neutral shipping internationally.
We will repair any defects or replace for free up to 1 year from purchase date.
You have 30 days after receiving your item to request a return.
Frequently Asked Questions
Adjusting your watch strap
Inside every order we include an insert with a scannable QR code.
Using any smartphone you can scan this QR code which directs you to an instructional video.
This video will take you through the process of changing the strap on your specific watch step-by-step.
PLEASE NOTE: On the inside of the strap, there are arrows showing the direction that the pin should be pushed to remove the pin; please only push in this direction to avoid complications. If the tool tip begins to bend when removing the pin, please stop, reposition and start again.
Haven't got your watch yet or QR code not working? Below you can view our instructional videos showing how to adjust your watch strap for 1 piece, 2 piece and spring pins.
If you aren't sure what pin type you have, please refer to the watch or strap specifications section on the product page of your watch, within our site.
Every watch and strap we ship includes a strap adjustment kit as standard.
This includes a pin removal tool and 3 spare tips for this tool.
If the tool tip begins to bend when removing the pin, please stop, reposition and start again.
Please don't hesitate to get in touch via our live chat or contact us page and we would be happy to guide you through the process!
If you're still having trouble, this is easily resolved at any local watch shop or repair service (such as Timpsons).
In this instance, we will cover the cost of any strap adjustment up to the value of £10 for watches and £5 for Apple watch straps with a valid receipt within 30 days of purchase.
Frequently Asked Questions
More on our sustainability...
We choose to hand craft our watches. This is a low energy production technique and reduces the amount of carbon produced during production.
Producing by hand ensures quality, each piece being expertly assembled. Aside from this, being handmade adds uniqueness to every watch and strap. Every unit we produce is one of a kind and showcases the unique grain patterns of the piece of wood that it came from; no two watches or straps are the same.
Our partner facility has been fully vetted and is certified to EU standards (CE and RoHS) and held to living wage standards. All staff are paid a salary of 1.7 to 2.5 times higher than the basic salary depending on their role.
We place a focus on maxiumum use of sustainable materials in our watches and straps.
The woods we use are upcycled from natural wood furniture scraps. Why waste high-quality offcuts when we can recycle them by hand into something beautiful!
The metals we use in our watches are reclaimed from discarded railway tracks.
All our watches, straps and packaging is plastic free and our product packaging is recycled, recyclable. All together, better for the environment.
Every order we ship is delivered carbon neutrally. This is offset through our Shopify Planet partnership, which offsets a further 200kg of Carbon for every order we fulfil; according to Shopify Plantet this is equivalent to 513 miles in an average car. This is in addition to the 250kg of carbon we offset for every order.
Alongside this our chosen carrier networks use hybrid and electric vehicles for further reduction of carbon footprints; and inside our fulfilment centre we use solar power, operate a zero-waste policy and champion paper-free picking.
All our postage packaging is FSC approved environmentally friendly, being both recycled and recyclable.
We are committed to removing as much carbon as possible from the atmosphere.
With every order we offset 250kg of carbon (equal to 620 miles of driving in an average passenger vehicle) and we plant 10 trees for longer-term carbon removal (5-10 years) through our partnership with Ecologi. You can see our impact here.
We bolster this volume based removal through operating a Climate Positive Workforce with Regreener, offsetting the carbon footprint of all our personel.
We are in the process of quantifying our primary, secondary and tertiary emissions (turns out it is actually pretty difficult lol). Our emissions are extremely low, and when compared to what we offset, we are confident that we are already carbon negative, or at the very least carbon neutral. However without solid figures we don't want to outwardly make these claims just yet.
All our watches and straps are vegan, plastic free and cruelty-free, containing no animal products or derivatives.
Despite our main sustainability goals focusing on carbon removal and planting trees that help the planet breathe and combat climate change; we care about every aspect of buying Mother Nature some time, including our furry friends!
We are always looking for new ways to bolster our fluid Sustainability Pledge.
We are working with Fana to donate 1% of every order to a charity of your choice after checkout. Following your purchase you will recieve an email where you can access the Fana dashboard and choose where to donate the money we give back to you from a broad range of charities.
Any revenue that you may not get around to donating will be automatically donated to one of our chosen charities to ensure we are maximising our giving.
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